Terms & Conditions

Enigma Hockey Shop – Terms and Conditions

1. Acceptance of Terms

By accessing and using the Enigma Hockey Shop (the "Shop"), you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our Shop.

2. Eligibility

You must be at least 18 years old to make purchases from the Shop. By placing an order, you confirm that you are of legal age to enter into a binding contract.

3. Product Information

We strive to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of this information. Enigma Hockey reserves the right to modify or discontinue products without prior notice.

4. Orders and Payment

When you place an order with the Shop, you agree to pay the full amount indicated, including any applicable taxes and shipping fees. We accept various forms of payment as outlined during the checkout process. All payments are processed securely.

5. Shipping and Delivery

Enigma Hockey aims to fulfill orders promptly, but delivery times may vary depending on your location and product availability. We will provide estimated delivery times, but these are not guarantees. You are responsible for providing accurate shipping information, and any additional fees due to incorrect addresses will be your responsibility.

6. Returns and Exchanges

Please review our Returns and Exchanges Policy for information regarding the return or exchange of purchased items. We aim to provide a fair and efficient process for resolving any issues with your order.

7. Intellectual Property

All content and materials on the Shop, including text, graphics, logos, and images, are protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or display any of this content without prior written permission from Enigma Hockey.

8. Privacy Policy

Your use of the Shop is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Shop, you consent to the practices described in the Privacy Policy.

9. Limitation of Liability

Enigma Hockey is not responsible for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Shop or the purchase of our products. Our liability is limited to the purchase price of the product in question.

10. Changes to Terms and Conditions

Enigma Hockey reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any updates or changes.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or any aspect of the Enigma Hockey Shop, please contact us at enigmahockey91@gmail.com.

By using the Enigma Hockey Shop, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Enigma Hockey Returns and Refunds Policy

At Enigma Hockey, we are committed to your satisfaction with our products. Please review our Returns and Refunds Policy to understand how we handle returns and refunds for our products.

1. Returns Eligibility

Sticks: Our sticks come with a 30-day manufacturing warranty. If your stick breaks due to a manufacturing defect within this period and not as a result of wear and tear, slashing, cross-checking, blocking shots, or other misuse, you may be eligible for a return.

Gloves, Socks, Skins: We do not accept returns on gloves, socks, or skins due to the nature of these products, which are subject to wear and tear during use.

2. Initiating a Return

If you believe your stick is eligible for a return under our 30-day manufacturing warranty, please follow these steps:

• Contact Us: Reach out to our customer support team at enigmahockey91@gmail.com to initiate the return process. Provide details about the issue and any relevant photos if possible.
  
• Return Authorization: Once we verify that your return is eligible, we will provide you with a return authorization number and instructions on how to return the product.
  

3. Return Conditions

• The returned stick must be in its original condition, including any accessories, packaging, and labels.
  
• You are responsible for the cost of returning the stick to us unless otherwise specified by our customer support team.
  
• We recommend using a trackable and insured shipping method for your return.
  

4. Inspection and Refund Process

• Upon receiving the returned stick, we will inspect it to determine if the issue is covered under our 30-day manufacturing warranty.
  
• If the stick is found to have a manufacturing defect, we will issue a refund or provide a replacement, as per your preference.
  
• Refunds will be processed within 5 business days from the date of receiving the returned item.
  

5. Contact Information

If you have any questions or need further assistance with your return, please contact our customer support team at enigmahockey91@gmail.com

Enigma Hockey reserves the right to make the final decision on returns and refunds in accordance with this policy.

Please note that this policy is subject to change without notice. It is your responsibility to review our Returns and Refunds Policy periodically for updates.